About
Highly analytical and results-driven professional with 5+ years of experience in project coordination, technical support, and sales, consistently achieving high on-time delivery rates and boosting client satisfaction. Adept at managing complex projects end-to-end, optimizing system enhancements, and leading cross-functional teams to ensure seamless implementation and operational excellence.
Work
EAZY BUSSINESS SOLOUTIONS
|Support/Project Coordinator
Gurgaon, Haryana, India
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Summary
Directed end-to-end project lifecycles for diverse initiatives, ensuring alignment with client expectations and fostering a collaborative team environment.
Highlights
Achieved a 90% on-time delivery rate across over 20 initiatives by optimizing project timelines and enhancing cross-functional communication.
Managed multiple complex projects from initiation to closure, consistently delivering within budgetary constraints and predetermined timelines.
Conducted comprehensive business analysis to evaluate new requirements and supported system enhancements, driving continuous operational improvement.
Developed and maintained critical project documentation, including BRDs, SRS, SOPs, and test cases, ensuring seamless team alignment and successful go-live processes.
Orchestrated cross-functional teams (roll-out, support, dev, pre-sales) to facilitate smooth project implementation and enhance stakeholder coordination.
EAZY BUSSINESS SOLOUTIONS
|Senior Technical Support Executive
Gurgaon, Haryana, India
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Summary
Provided expert technical support for DMS software, ensuring seamless system integration and enhancing client satisfaction for key distributors.
Highlights
Delivered top-tier technical support for DMS software, ensuring seamless integration with third-party systems for distributors and key partners.
Diagnosed and resolved complex hardware, software, and network issues, achieving a consistent 95% first-call resolution rate.
Collaborated effectively with the sales team to conduct comprehensive training sessions, significantly boosting distributor satisfaction by 20%.
GLOBIVA
|Senior Inside Sales Representative
Gurugram, Haryana, India
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Summary
Generated and qualified high-potential leads while cultivating strong client relationships to drive repeat business and secure referrals.
Highlights
Generated and qualified high-potential leads through multi-channel outreach (calls, emails, follow-up), actively contributing to sales pipeline expansion.
Cultivated robust client relationships through professional and engaging interactions, ensuring high customer satisfaction and fostering trust.
Successfully supported repeat business and secured valuable client referrals by consistently delivering exceptional service and maintaining client loyalty.
Education
School Of Opening Learning, Delhi University
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Bachelor
Arts
Professional Coursework
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Diploma
Hotel Management
Awards
OUTSTANDING PERFORMANCE
Awarded By
Eazy Business Solution
Recognized for exceptional performance and impact at Eazy Business Solution.
CERTIFICATE OF APPRECIATION
Awarded By
Eazy Business Solution
Awarded for significant contributions and performance at Eazy Business Solution.
Certificates
Fundamentals of Cybersecurity
Issued By
UpGrad Learning
Generative AI Foundations certificate
Issued By
UpGrad Learning
How to Manage Remote Team
Issued By
Coursera
Create Power BI model relationships
Issued By
Microsoft
Project Management Reinvented for Non-Project Managers
Issued By
LinkedIn Learning
Skills
ERP & CRM Systems
SAP Sales & Distribution, DMS (Document Management System).
Technical Support
Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Third-Party System Integrations.
Productivity Tools
MS Office Suite, Microsoft Teams.
Project Documentation
BRD, SRS, SOPs, Test Cases, Go-Live Documentation.
Data Tools
Microsoft Power BI, Dashboards, Data Models, Reports.
AI Foundations
Generative AI Basics, Prompt Engineering, GitHub Copilot.
Project Management
Project Planning, Project Coordination, Timeline Management, Budget Management.
Problem Solving
Issue Resolution, Root Cause Analysis, Troubleshooting.
Time Management
Prioritization, Deadline Management, Workflow Optimization.
Analytical Thinking
Data Analysis, Requirements Analysis, System Evaluation.
Adaptability
Flexibility, Change Management, Learning Agility.
Training & Development
Training Delivery, Content Development, Skill Enhancement.
Communication
Cross-functional Communication, Client Communication, Stakeholder Management, Documentation.
Quality Assurance
Testing Applications, Quality Control.